Before you start your journey, please make sure that you are well prepared for it. With your comfort in mind, we have prepared a guide that contains key information regarding your stay at the airport.
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Documents and customs control
In the departure hall
The majority of airlines offer online check-in which the passengers should do in advance, according to the airlines terms and conditions. Please visit the airline’s website and just follow the instructions.
If you decide to check in at the airport, please report to the appropriate check-in desk right you arrive at the airport. Desk number can be found on the screens provided inside the terminal. Check-in desks are located in the main hall of the terminal (check the map). At the check-in desk, the passenger presents a booking confirmation and identity document (or other documents if required), has the baggage labelled, and, after undergoing security and customs check (when required), is directed to the aircraft. Then the passenger receives a boarding pass with baggage check-in confirmation attached (required in case of any complaints). Boarding pass entitles the passenger to board the aircraft, as well as to shop within the area past security check.
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Many carriers offer the possibility of self check-in on line via their web sites. It must be done before arriving at the airport. Airlines provide on their websites detailed guidance on how to check-in on line and print boarding pass. Please click on the airline’s logo to find out more. Opening and closing times of check-in desks are governed by the rules and regulations of individual airlines. Please read the terms and conditions of particular carriers carefully when booking tickets.
Some of the goods we use in our everyday life seem harmless: hair sprays, lithium batteries, perfume, matches… However they may be very dangerous when transported by air. For your own safety, and to avod potential fines, it is very important that you carefully read the dangerous goods information provided by your airline before your flight.
Lithium batteries are contained in many items of frequent use. Your cell phone, your laptop, tablet or even camera are powered by rechargeable lithium-ion batteries. When damaged, short-circuited or overheated, these batteries can catch fire.
You should carry your portable electronic devices (PEDs, such as cameras, laptops and phones) in your hand baggage (carry-on), and not in your checked baggage. Under normal circumstances, we can use our laptops, eReaders, tablets or MP3 players on board for working, reading, listening to music or watching movies. Even our cell phones can be used on most airplanes for i.e. playing simple games. However, keep in mind that PEDs may interfere with the airplane equipment and this differs from one type of aircraft to another. This is why airlines require to switch them to “airplane mode” at all times.
Although not recommended, if you need to pack your electronic device in your checked baggage, you have to make sure that the devices are completely switched off and protected from accidental activation. Spare batteries and power banks, however, always have to be transported in your carry-on baggage – never in your checked baggage – and they must be individually protected to prevent short-circuits. E-cigarettes must always be in your hand baggage.
Also, spare batteries, including power banks, should not be recharged while on board the aircraft. Additionally, power banks should not be connected or providing power to a device while on board the aircraft. Whether in your carry-on or checked baggage – the battery must not exceed a certain watt-hour (Wh), and should be bought from original retailers only and never from untrustworthy sources.
Electronic cigarettes (e-cigarettes) contain a battery and a heating element that vaporizes a liquid vapour to simulate tabacco smoking. Several incidents were reported to the International Civil Aviation Organization (ICAO) involving e-cigarettes overheating resulting in a fire in checked baggage. For this reason, these devices can only be carried in the cabin, and it is forbidden to recharge them while on board the aircraft.
Personal transportation devices
Small lithium battery powered personal transportation devices, also known as hoverboards, self-balancing devices or gravity boards, were one of the most sold devices recently. However, there have been incidents where these items or their batteries overheated, caught fire and even exploded.
Passengers are not allowed to carry these batteries in their checked bag, as batteries have a rating of 100 Wh or more. Because of the high risk posed by these devices, many airlines have decided to additionally restrict their transport in the cabin. It is therefore safer to leave these items at home when flying.
PLEASE NOTE. All information given herein is of general nature only. For detailed information, please refer to the rules and regulations of the respective airline.
IMPORTANT: Do not leave your luggage unattended while you are at the airport, since this may affect the safety of all travellers. If you happen to notice bags and packages left unattended, do not approach them. Inform the airport’s staff immediately.
LUGGAGE WEIGHT CHECK POINT is located near the security check area, close to the check-in desks.
LEFT LUGGAGE OFFICE. It is possible to store your luggage at the Wrocław Airport. Our Luggage Storage takes care of your baggage so you can look around at Wrocław Airport or vicinity without any additional load. If required, you can temporarily leave items at Wrocław Airport Ticket desk, located in free access area of the terminal (opposite the check-in area).
The cost is PLN 60 per item. Opening hours: 7 am – 19 pm
In accordance with security rules, passengers are not allowed to carry the following products:
In the hold luggage:
explosives and fireworks;
inflammables, liquid or solid;
radioactive, toxic or corrosive substances;
other dangerous items, e.g. with a strong magnetic field.
In the hand luggage:
weapons or weapon parts;
explosives, fireworks, ammunition;
sharp or pointed objects, e.g. scissors;
inflammables, liquid or solid;
solvents, paints, matches;
radioactive, toxic, or corrosive substances;
other dangerous articles, e.g. with a strong magnetic field.
This list may not be complete. Please contact your carrier for detailed information.
SECURITY REGULATIONS AT THE EUROPEAN UNION AIRPORTS
In reference to a new threat to civil aviation, i.e. liquid explosives, the European Union accepted new forms of security concerning passengers and their luggage. The new rules restrict the quantity of liquids that passengers may carry through the security check-points. The restrictions concern all passengers using EU airports, irrespective of destination. The new security regulations state that at the security check-points, every passenger and passenger’s luggage must be submitted to the check that will enable the detection of all prohibited liquids, irrespective of the inspection in terms of other prohibited items.
NEW RESTRICTIONS CONCERNING CABIN BAGGAGE:
Beginning from 6 November 2006, liquids that are carried in the cabin baggage must be stored in containers that do not exceed 100 ml—they must be packed in one closed transparent plastic bag that does not exceed the capacity of one litre. The containers are available i.e. at the Wrocław Airport Ticket Desk and security check-point.
All single containers must be transported together in one plastic bag.
Maximum one plastic bag per person.
The bag must be showed separately during security check.
Passengers may use a private bag that meets the above mentioned conditions i.e. is a transparent cube-shaped toiletry bag with a zipper, if it does not exceed the capacity of 1 litre.
The restrictions concerning the quantity of liquids allowed in the cabin baggage do not refer to liquid substances (i.e. perfumes, alcohol) that are purchased in the shops located at the airport past the security check-point. The purchased article will be packed and secured in plastic bag by the shop’s staff; the bag should not be opened until the next possible security check at the next airport. Please also note that the closed bag requirement does not apply to passengers that purchased the product in the duty-free zone and have no transit stop at the next airport. If the trip includes the transit stop in another EU airport, you still have the right to purchase liquids in the shops located at any EU airport or onboard of any EU carrier.
THE CHANGES DO NOT APPLY TO:
Rules for carrying liquid substances in the hold luggage.
Rules for carrying medicines and other medical products in the cabin baggage, including baby food that is be used on board—in this case, there are no limits concerning the quantity. Medicines and food of special purpose (i.e. food for infants) that are necessary during the flight do not have to be transported in a plastic bag. However, these articles have to be shown during the security check.
Medicines and food for special purposes (e.g. food for infants) that you may need on board during the flight do not have to be transported in a plastic bag. However, these articles must be submitted to the security check. If possible, the passenger should have the documentation (e.g. medical certificate) confirming that the medicine has been prescribed to them.
Solid products, such as chocolate, sandwiches, vegetables, and fruit are allowed with no quantity restrictions (subject to customs rules). Liquid food, such as yoghurts, creams, jams, and jellies is restricted to 100 ml container and all containers must fit into 1 litre plastic bag.
If you intend to take cutlery, knives, and any other sharp objects together with your food, please remember to pack them into your hold baggage.
If you travel to another country, please check on the carrier’s website how this issue is regulated at your place of destination. Depending on the country, the regulations may vary and different limitations may be imposed, which may influence your return flight and should be taken into account when you plan your trip.
DURING THE SECURITY CHECK AT THE AIRPORT, EVERY PASSENGER IS OBLIGED TO:
Pass the plastic bags with containers that contain liquid substances for inspection at the security check.
Remove the outer garment (jacket, coat, etc.)—it will be screened separately; in the meantime, the passenger will undergo security check.
Take out the portable personal computer and other larger electrical devices from the cabin baggage—they will be screened separately.
In case of any doubt concerning carrying liquids or other items, please contact the airport authorities, carrier representative or travel agency before you begin the journey.
In order to facilitate the security procedures and your journey, we would appreciate your full cooperation with security staff at the airports.
You can also use our chatbot and ask for help
The definition of liquid substances includes:
water and other drinks, soups, syrup,
gels (i.e. hair-gel, shower-gel),
paste (including tooth paste),
cosmetics in liquid form (i.e. lip gloss, foundation, mascara),
cream, conditioners, etc.
pressurised and liquid substances (i.e. shaving foam, deodorants),
other substances with similar texture.
For detailed information concerning carriage of non-typical/uncommon baggage, e.g. animals, plants, musical instruments, sports equipment, please contact representatives of the respective airlines
NOTE: The decision on whether an item will be allowed on board is taken by the person carrying out security check. The decision is made on the basis of existing legislation and any suspicious object or passenger’s suspicious behaviour may result in the person being denied boarding or object being denied for transportation.
After going through security check, passengers flying to countries outside the Schengen Area are subject to document check (it doesn’t concern the passengers flying to countries in the Schengen Area). In case of any questions regarding the documents for the passengers, please contact the Immigration Office at the airport: +48 71 35 81 357
Please note that from October 1st you can only enter the UK from Poland on the basis of passport.
We encourage all the passengers flying to non Schengen to use the automated border control.
Watch the video and find out more:
Documents that confirm one’s identity in order to cross the border are as follows:
All other documents (e.g. student card, driving licence, birth or marriage certificate, etc.) do not entitle a passenger to board the aircraft.
These rules also apply to children who should have one of the following documents:
Please note. As of 26 June 2012, the entries in the parents’ passports concerning children ceased to be valid. Since then, the children must travel with their own identification document. Parents’ passports are still valid. Only the annotations concerning children ceased to be valid.
At the airport, you are obliged to show the documents during:
Passport check (only persons travelling to countries outside the Schengen Area)
Prior to boarding the aircraft
The customs clearance point is located in the free access area, near security check. At this point, the passenger can report to the Customs Officer the exported goods for which he is entitled to a VAT refund, items that are subject to duty or the obligation to declare to customs.
Attention! – Waiting time for security check is from 5 to 30 minutes.
For safety and comfort of every passenger traveling by plane, a security check carried out by Airport Security Services Staff is necessary.
Before you approach the security check stand, make sure that you do not carry any prohibited items in your hand luggage. All metal objects with which you enter departure hall (keys, watches, belts, mobile phones, coins, etc.) and larger electronic devices (notebooks, decoders, etc.) should be placed in special trays and put on the belt of the x-ray device, together with hand luggage. Airport staff carrying out security checks will also ask you to remove the outer garment (jackets, coats) and to take your shoes off in order to x-ray them. All liquids, gels, and aerosols which you intend to take on board should be placed in containers with maximum volume of 100 ml/100 g and should fit in one plastic transparent sealable bag of a volume not exceeding one litre. Approximate dimensions of such a bag are 22 cm x 15 cm.
To ensure the effectiveness of the security check, airport staff provide assistance to passengers—they will answer your questions and help you prepare for the check.
More information concerning passengers and baggage security check is available here
Preparing for travel
All issues concerning travelling with a child such as any age limits, required documents, fees, etc. are governed by internal regulations of the airlines so make sure to read them carefully when you are planning the journey.
To find out more please click on the airline’s logo.
Typically, infants and children under the age of two do not have a separate seat in the aircraft and are travelling on parents’ lap and in the case of low cost airlines they are usually not allowed to have cabin baggage or hand luggage, although these provisions may vary depending on the carrier. Older children take their own seats and are looked after by adults. You can purchase individual crew assistance for children in various age categories. Then the child is escorted from the check-in desk through security check to the aircraft by the airport’s passenger service staff and taken care on board by the aircraft crew. After arrival at the airport of destination, the child is turned over to an indicated adult. Parents or guardians whose children are travelling by themselves must complete a special form which can be obtained from the carrier or at the airport.
Depending on the airline, children above certain age may travel unaccompanied. However, in some countries, though, a written permission from child’s parents is required.
Traditional carriers (e.g. LOT, Lufthansa, SAS, etc.) offer discounts on tickets for children. The youngest passengers may also collect miles (which are nothing else but points for flights) which they can exchange for prizes.
At the airport
In spite of the restrictive rules concerning the carriage of liquids, food and drinks for children do not need to be placed in the plastic bags during the journey. However, they will be submitted to inspection. You are allowed to take a pram to the aircraft – you may leave it at the check-in desk or in front of the aircraft entrance. The pram will be labelled in the same way as the rest of your baggage and taken to the hold of the aircraft.
At the Wrocław Airport there are well equipped rooms for parents travelling with kids and babies where they can take care of the baby (change the diaper, etc.) in intimate atmosphere. In the departure hall, behind the check-in area and security check, there is a kid’s play area where the youngest passengers can have some fun before departure. There’s another big attraction for children who are already waiting for their flight in the departures hall. They can watch the apron with the aircrafts being serviced. This may be an interesting activity not only for children, but also for their parents. No wonder because for most people this is quite an unusual view.
On the aircraft
What should you take on board so that the flight is not troublesome to children and their parents?
Keep in mind that taking off and landing are the two worst moments for the child due to the change of pressure, and therefore you should give your child something to drink or suck. It is also worth knowing that traditional carriers offer a special meal for children which you can order while booking the ticket or checking-in on-line. If you need to prepare milk for infants, such possibility usually it is possible – simply ask the aircraft crew. However, you should confirm it with the carrier, since the services offered may differ. Low-cost carriers offer only catering which should be paid for and which is not necessarily adapted to children’s needs so in this case make sure to prepare a meal for the child before you travel.
Every mum or dad knows how unpleasant it may become when a child starts getting bored.
It is not a common practice of airlines to provide the youngest passengers with fun kits or gifts. Not always there is a possibility to watch cartoons on the plane. Therefor it is a good idea to pack a storybook or colouring book into your hand luggage or try to invent earlier some amusements, that will make your child enjoy the time spent on the plane.
Pregnant women, when planning a trip by plane, should carefully read the terms and conditions of a carrier which clearly specify, among others, what documents are required by each airline and what the restrictions are concerning travelling by pregnant women.
Do you have any doubts concerning your travel from the Wrocław Airport? Try our chatbot: ask a question, check where to eat and shop, and subscribe to the notifications about your flight status—we will keep you updated.
Airport staff announce the boarding when the plane is ready to take on passengers. Before leaving the departure hall, passengers are obliged to provide the ground staff with their boarding card and identity document. Passengers get on the plane by walking along the boarding bridge or they are transported by airport bus.
The European Union (EU) has strengthened your rights. Here are the most important ones (as of 17 February 2005):
DENIED BOARDING AND CANCELLATION
If you are denied boarding or your flight is cancelled, the airline operating your flight must offer you financial compensation and assistance. Provided you check in on time, these rights apply to any flight, including charters: from an EU airport, or to an EU airport from an airport outside the EU, when operated by an EU airline. When there are too many passengers and not enough seats available, the airline must first ask volunteers to give up their seats in exchange for agreed benefits. These must include the choice of either a refund of your ticket (with a free flight back to your initial point of departure, when applicable) or alternative transport to your final destination.
If do not volunteer, the airline must pay you a compensation of:
€250 for flights covering a distance shorter than 1,500 km,
€400 for longer flights within the EU and for other flights covering a distance between 1,500 and 3,500 km,
€600 for flights covering a distance longer than 3,500 km outside the EU.
If the flight is not delayed more than 2, 3 or 4 hours, respectively, the compensation may be reduced by 50%.
The airline must also give you: a choice of either a refund of your ticket (with a free flight back to your initial point of departure, when applicable) or alternative transport to your final destination, as well as meals and refreshments, hotel accommodation when necessary (including transfers) and communication facilities.
Whenever your flight is cancelled, the operating airline must provide you with:
a choice of either a refund of your ticket (with a free flight back to your initial point of departure, when applicable) or alternative transport to your final destination, and
meals and refreshments, hotel accommodation when necessary (including transfers) and communication facilities.
The airline may also have to compensate you, at the same level as for the denied boarding, unless it gives you sufficient advance notice and offers alternative transport at the time close to the original date.
Compensation or refunds may be paid in cash, by a bank transfer or cheque or, with your signed consent, in travel vouchers, and must be paid within 7 days. If any of these rights are denied to you, submit your complaint immediately to the airline operating the flight.
If you check in on time for any flight, including charters:
from an EU airport, or
to an EU airport from an airport outside the EU, when operated by an EU airline,
and if the airline operating the flight expects a delay:
of 2 hours or more, for flights covering a distance shorter than 1,500 km,
of 3 hours or more, for longer flights within the EU, and for other flights covering a distance between 1,500 and 3,500 km,
of 4 hours or more for flights covering a distance longer than 3,500 km outside the EU, the airline must provide you with meals and refreshments, hotel accommodation when necessary (including transfers), and communication facilities.
When the delay is 5 hours or more, the airline must also offer to refund your ticket (with a free flight back to your initial point of departure, when applicable). If any of these rights are denied to you, submit your complaint immediately to the airline operating the flight.
PURSUING CLAIMS AT A LATER DATE
When an EU airline is responsible for the delay of your flight anywhere in the world, you may claim up to SDR* 4,150 for any resulting damages. If the airline does not agree with your claim, you may go to court.
You can bring a claim for compensation from the airline with which you have signed a contract or the airline actually operating the flight, if those are different airlines.
* SDR 1 = €1.18 as at 30 September 2004. For the current exchange rate, please contact Europe Direct.
You may claim up to SDR* 1,000 for damages caused by destruction, damage, loss or delay of your baggage during a flight with an EU airline, anywhere in the world. If the airline does not agree with your claim, you may go to court. Any claims for damage to the checked-in baggage must be brought in writing within 7 days of baggage reclaim and when the baggage is delayed—within 21 days of its return.
You can bring a claim for compensation from the airline which with you have signed a contract or the airline actually operating the flight, if those are different airlines.
* SDR 1 = €1.18 as at 30 September 2004. For the current exchange rate, please contact Europe Direct.
INJURY AND DEATH RESULTING FROM ACCIDENTS
You may claim for damages caused by injury or death resulting from an accident on a flight by an EU airline, anywhere in the world. You have the right to an advance payment for immediate financial needs. If the airline does not agree with your claim, you may go to court.
You can bring a claim for compensation from the airline with which you have a contract or the airline actually operating the flight, if those are different airlines.
In addition to the rights described above, you may claim damages from your tour operator if it fails to provide the services you have booked within the EU, whatever your destination. These rights apply to a failure to provide any flight included in your package. Moreover, if the tour operator does not fulfil its contractual obligations regarding a significant part of the package booked, it is obliged to assist you and make alternative arrangements, including travel, without extra cost to you.
WHAT TO DO FIRST
If you encounter one of the problems covered in this leaflet, then you should immediately ask the representative of the airline operating your flight to solve your problem.
If you are affected by denied boarding, a cancellation or a long delay and the operating airline does not fulfil its obligations, then you should submit a complaint to the relevant national enforcement body. If your flight departs from an EU country, submit the complaint there. If you are travelling from outside the EU to a EU Member State and if your flight is operated by an EU airline, submit the complaint in the EU country that is your destination.
For the name and address of the relevant authority or details of organisations which can advise or help with other complaints (for example, baggage, injury or death, package holidays), contact the Europe Direct freephone on 00 800 6 7 8 9 10 11, or email to: [email protected].
You may inform the European Commission, B-1049 Brussels, of the follow-up given to your complaint by fax (32-2) 29 91015 or e-mail to: [email protected].
This material provides a summary of the relevant EU legislation. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. These may be found in the Official Journal of the European Union.
Compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights: Regulation (EC) No 261/2004 (OJ L 46, 17.2.2004).
Air carrier liability, Regulation (EC) No 889/2002 amending Regulation (EC) No 2027/97 (OJ L 140, 30.5.2002) incorporating into EU law the “Montreal Convention” for the unification of certain rules for international carriage by air (OJ L 194, 18.7.2001).
Package travel, package holidays, and package tours, Directive 90/314/EEC (OJ L 158, 23.6.1990).
- SOS panel for the passengers with reduced mobility
- Baby care room
- Conference room
- Smoking area
- Kids play
- Executive Lounge
- Observation deck
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