ACCESSIBILITY STATEMENT
Wrocław Airport is committed to ensuring the accessibility of its website in accordance with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities.
This Accessibility Statement applies to the Wrocław Airport website.
Website publication date: 10 May 2021
Date of the last significant update: 6 February 2026
Digital Accessibility Status
This website is partially compliant with the annex to the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities due to the non-compliances listed below.
Non-accessible Content
Non-compliance with the Annex
- Some graphics and icons contain incorrect or redundant alternative text, and some images do not have alternative text.
- Not all text and non-text elements meet minimum contrast requirements.
- Selected elements of the website are not fully accessible via keyboard navigation.
- There are issues with proper keyboard focus management (the “skip link” mechanism).
- Some links do not have clear names, lead to different locations despite having the same label, or open in a new tab without warning.
- Forms contain elements that are not fully properly described for assistive technologies.
Preparation of the Accessibility Statement
Preparation and Update of the Accessibility Statement
Date of preparation: 10 February 2026
Date of the last review: 10 February 2026
This statement was prepared on the basis of an audit conducted by Utilitia sp. z o.o. for Digital Accessibility.
The results of the audit are presented in the Audit Report.
Feedback and Contact Information
- All problems related to the digital accessibility of this website may be reported to Wrocław Airport:
by email: [email protected]
by phone: +48 71 35 81 310 - Everyone has the right to request the provision of digital accessibility of this website or its elements.
- When submitting such a request, please provide:
your full name,
your contact details (e.g., phone number, email address),
the exact URL of the webpage where the digitally inaccessible element or content is located,
a description of the problem and the preferred method of resolving it. - We will respond to your request as soon as possible, no later than within 7 days of receiving it.
- If this deadline is too short for us, we will inform you accordingly. In such a case, we will provide a new deadline by which we will correct the reported errors or provide the information in an alternative way. This new deadline will not exceed 2 months.
- If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will offer you access in an alternative manner.
Handling Requests and Complaints Related to Accessibility
If, in response to your request to ensure digital accessibility, we refuse to provide the requested accessibility and you do not agree with this refusal, you have the right to file a complaint.
You also have the right to file a complaint if you do not agree with the alternative method of access proposed in response to your request.
Helpful information can be found on the government portal gov.pl.
You may also notify the Commissioner for Human Rights and request intervention in your case.
Additional Information
Architectural Accessibility
Wrocław Airport S.A. provides facilities within its infrastructure designed for persons with disabilities and persons with reduced mobility (PRM).
- Assistance Call Panels – Assistance points equipped with call panels are located in the following areas: parking areas, directly next to designated and properly marked spaces for persons with disabilities, bus stop, directly in front of the terminal, departure hall and arrival hall.
- Intercoms – Additionally, SOS points equipped with intercom stations are located throughout the airport. These are situated in toilets and elevators. There are 13 such stations in total. They allow automatic connection to the Airport Information Desk, where assistance may be requested or flight information obtained. There is also a specially adapted Service Point for Persons with Disabilities at the Airport Information Desk. The Lost & Found Office and most service points have also been specially adapted.
- Ticket and Baggage Check-in – A dedicated check-in desk for passengers with disabilities is located among the other check-in counters. It is clearly marked.
- Security Control – Passengers with disabilities undergo security screening to the same extent as other passengers. Security personnel are properly trained in assisting passengers with disabilities.
- Elevators – Elevators in the publicly accessible part of the terminal are intended for persons with disabilities. They are clearly marked, equipped with visual information, and include Braille markings for blind passengers.
- Boarding the Aircraft – After passing security control, passengers with disabilities wait at the gate for boarding. During the transfer from the gate to the aircraft, an assistance staff member accompanies the passenger. On board, further assistance is provided by airline staff. A special device – an ambulift – is used to transport passengers with disabilities onto the aircraft.
- After Arrival – In the baggage claim area, dedicated waiting areas for PRM passengers are marked.
- Toilets – All toilets adapted for persons with disabilities, both in public and restricted areas, are equipped with staff call systems.
- Seating – In many locations throughout both public and restricted areas of the terminal, specially adapted and marked seating is available for persons with disabilities and persons with reduced mobility.
- Tactile Warning Surfaces –Tactile warning surfaces have been installed before pedestrian crossings in front of the terminal.
- Taxi – To enable convenient drop-off and pick-up, two marked spaces for persons with disabilities (maximum 10-minute stop) are located directly in front of the terminal. Call panels are also installed in front of the entrances to the departure and arrival halls.
- City Bus – The bus stop is located opposite the terminal. The bus is adapted for the transport of persons with disabilities. A call panel is available at the bus stop to request assistance.
- Parking- Parking spaces for persons with disabilities are located directly next to the terminal and are clearly signposted. Parking spaces are marked in blue and with special symbols. Two call panels are available in the parking area. Additionally, special ramps have been installed to facilitate movement for persons with disabilities.
Communication and Information Accessibility
- All staff members at Wrocław Nicolaus Copernicus Airport who have contact with passengers with disabilities have received special training. Managers of passenger service departments hold certificates confirming training conducted by representatives of the Wrocław Regional Council of Persons with Disabilities.
- Passengers with disabilities using airport services are entitled to special assistance at the airport and during air travel. Airport and airline staff are obliged to provide free assistance and create appropriate travel conditions. Such passengers should arrive at the airport at least 2–3 hours before departure.
- A passenger requiring assistance must inform the ticket agent at the time of purchase. If the ticket is purchased online, assistance must be booked via the carrier’s website. If assistance was not requested via the carrier’s website, the online form below must be completed no later than 48 hours before the scheduled departure time.
- For deaf passengers, a dedicated SMS number is available to obtain information about assistance services: +48 781 992 781.
- Assistance accompanies the passenger throughout the entire travel process, depending on their needs.
- For departing passengers, assistants provide support from the moment of arrival at the airport until seating on the aircraft, if necessary. Arriving passengers may receive assistance from the moment of disembarking until reaching a location indicated by the passenger, e.g., the taxi rank.