PRM service

Information for disabled persons and persons with reduced mobility who travel by airplane.

On 26th July 2008 the EU Regulation on the ground handling of disabled persons and persons with reduced mobility who travel by airplane came into force.
This means that people with disabilities have the right to special assistance at the airport and during their flight  and both the airport staff and the aircraft crew are obliged to create proper conditions and ensure assistance free of charge.

REMEMBER!!!

  • If you need assistance inform the cashier while purchasing the ticket. If you are making reservation  on the carrier’s web site, book also assistance.
  • If you did not book assistance together with the ticket, complete the form which you will find below.
  • Send the form 48 hours before  the time of departure.
  • For deaf persons there is a separate sms number prepared. Send an sms to  0 609 744 700r in order to receive information on the type of assistance we provide.
  • Personal data obtained from the form will be protected according to the Act on the Protection of Personal Data from 29 August 1997.

To make all airport procedures easier for persons with disabilities, Wrocław Airport prepared a lot of facilities for them.

From / to do airport

  • TAXI – Near the entrances to the terminal are taxi ranks, enabling comfortable arrival and departure.
  • CITY BUSES – The City bus stop is situated in the immediate proximity of the terminal. Buses are adapted to transport disabled persons.
  • CAR PARK – car park spaces for persons with disabilities are situated in the immediate proximity of the terminal. There are special signs in along the street in front of the terminal guiding you to the right car park.  Car spaces for disabled passengers are marked blue and have special symbols. Additionally, each space is equipped with a panel enabling the disabled person to call assistance.

AIRPORT SERVICES

  • TRAININGS – All employees taking care of disabled passengers have been trained. Passenger’s service managers have proper certificates of trainings conducted by the representatives of Wrocławski Sejmik Osób Niepełnosprawnych (Wrocław Disabled Persons Assembly),
  • SPECIAL ASSISTANCE FOR DISABLED PERSONS – Every disabled passenger travelling to or from the airport may request for assistance. It will be provided by trained staff. In order to do so, the passenger should approach one of the special panels to call the assistance staff or go to the disabled passengers’ service point situated in the terminal next to the Airport Information. The assistance staff will give all possible aid to the disabled person from the moment of their arrival at the airport, during check-in and boarding.
  • “DO YOU NEED HELP?” STAFF- These are the airport’s employees wearing orange t-shirts who are supposed to offer help to the passengers in the terminal, both public and restricted area.

INFRASTRUCTURE FOR PASSENGERS WITH DISABILITIES

  • HELP PANELS – Disabled persons can use a help panel to automatically call special assistance staff via intercom. These panels are clearly marked and located near the parking spaces for disabled persons, in front of the main entrance to the terminal and at the bus stop.
  • INTERCOMS – Intercoms meant for persons with disabilities are located in restricted areas of the terminal, departure and arrival halls. They allow to automatically connect the Airport Information in order to request for assistance or  obtain information on the departure.
  • AIRPORT INFORMATION SYSTEM – Information about flights and other announcements appear in a visual form on monitors located throughout the terminal and are announced via the airport’s sound system. Additionally, there is a special sms number at the disposal of deaf persons  (609 744 700).
  • RESERVED WAITING AREAS – In the terminal,  there are special-designed chairs reserved exclusively for the use of passengers with disabilities.
  • TOILETS – At the airport, both in public and restricted area, there are special toilets adjusted to the needs of disabled persons.
  • PUBLIC TELEPHONES AVAILABLE FOR PERSONS USING WHEELCHAIRS – All public telephones in the terminal are adjusted to the needs of persons using wheelchairs.
  • ELEVATORS – Elevators at the airport are designed for disabled persons.They are well marked, have visual information and offer Brail’s signage for blind persons.

CHECK-IN ASSISTANCE

  • CHECK-IN – There is a separate check-in desk adapted to the needs of persons with disabilities. It is situated in the line of all the check-in desks in the main hall.
  • SECURITY CONTROL – Disabled persons are subject to security control to the same extent as other passengers. The staff carrying out security control have been appropriately trained how to deal with persons with disabilities.
  • BOARDING THE AIRCRAFT – After safety control, disabled passengers must wait to board the aircraft at gates where there are specially designed seats (reserved strictly for the use of disabled persons). Disabled passengers are accompanied by assistance staff when boarding. All disabled passengers who need assistance would board as first, unless it is not allowed by security regulations. Once on board, they will also receive personal attention from the aircraft crew.

Please check how to get to the airport
Please check all the facilities for PRM on the terminal map.

Booking form for the disabled and the passengers with reduced mobility (PRM).

The disabled and the passengers with reduced mobility are entitled to special services offered by Wrocław Airport. The below booking form will help us to meet your expectations. Please fill in the form and send it via e-mail or fax not later than 48 hours before your departure time. Contact: prm@wrolot.com.pl, fax number (+ 48 71) 35 81 480
 
I. Booking details
 
Name and surname of the PRM:   
Name and surname of the guardian to PRM:   
Date of departure:    (DD/MM/YYYY)
Number of reservation:   
Destination airport and flight number:   
Contact telephone number or e-mail:   
 
 
II. General information
 
 1. Please describe the type of your disability:
 
 
III. Mobility
 
1. Do you have problems with moving?    YES  NO
 
  If so, please describe.
 
 
2. Will you use your own wheelchair?
   YES  NO
 
2a. If so, is this electric wheelchair?    YES  NO
 
2b. If so, does it use: - dry cell    YES  NO
 
- liquide cell    YES  NO
 
2c. If so, is this folding wheelchair?    YES  NO
 
2d. If so, please write its size and weight:
  Unfolded:
width: cm    height: cm    depth: cm 
 
  Folded:
width: cm    height: cm    depth: cm 
 
Weight:   
 
3. Do you need the airport to provide the wheelchair?    YES  NO
 
Are you able to go on board /go out of the aircraft on your own?    YES  NO
 
IV. Other
 
Does your disability make it difficult for you to see or hear some important information concerning safety?    YES  NO
 
V. During flight
 
 
1. Do you prefer to seat near the toilet?    YES  NO
 
2. Do you have to take medicines during flight?    YES  NO
 
  If so, please write the details
 
 
3. Do you have to take on board any medicine equipment?    YES  NO
 
  If so, please write the details
 
 
4. Do you travel with guide dog?    YES  NO
 
Please be sure that your dog has micro-chip, valid passport and health record book.
 
 
 
The information above will be used only for providing the proper assistance for PRM