New procedures for passenger service at the airport


Due to the current epidemic situation in the world, new operating procedures are introduced at airports  The highest priority is health and safety of passengers and staff, therefore airports and airlines are adapting to new functions. What does this mean for the passenger?

Here are the main rules that will be valid from the 1st of June 2020, also at the Wroclaw Airport:

  • only passengers with valid travel documents (boarding pass, flight ticket) and the customers of airline agencies or car rentals will be allowed to enter the passenger terminal. They will have to wear face masks protecting the nose and mouth – the purchase of face masks will be also available at the airport. Only passenger who needs care and assistance  (i.e a person with a disability) will be able to enter the terminal with an accompanying person,
  • before entering the terminal all passengers are subject to mandatory body temperature check. At Wrocław Airport the temperature is measured by non-contact method, using thermovision and non-contact thermometers. People with COVID-19 symptoms (body temperature 38 degrees and above, persistent cough, breathing difficulties or other flu-like symptoms) will be subject to a double temperature measurement in the Passenger Health Interview Booth (located near the entrance), for COVID-19 travel cases. If the symptoms of COVID-19 are confirmed such a person in accordance with the new regulations, will not be allowed to enter into the terminal and will not be able to travel on board  of the aircraft,
  • the principle of social distance (1,5m distance) applies to the whole areas of the airport (i.e. check-in area, security check and gate area),
  • keeping distance and disinfection of hands will be also applied in airport stores, bars and restaurants,
  • passengers will be encouraged to wash and disinfect their hands frequently. Sanitary stations will be available to everyone in visible places in the terminal, including the entrance, near the toilets, after security check, as well as for arriving passengers,
  • a children’s playground in the departure hall will be temporarily closed.

To make everyone feel safe with us, we will require passengers to comply with the above principles and we will do everything to ensure the highest safety standards, including:

  • our employees will be equipped with face masks and /or helmets,
  • all spaces in the terminal and all areas accessible to passengers will be regularly disinfected,
  • all payments will be made without cash.

We wish everyone a safe and happy journey!


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