USEFUL INFORMATION


Below you will find useful information and links to websites where airlines provide instructions on how to proceed in case a canceled flight and also information about available departures.

Ryanair

The carrier recommends that its passengers who want to get refund should complete the ONLINE refund form

  • Passengers who were supposed to travel in March / April can change the date and direction of the booked flight for free (note: only the original connection can be changed free of charge).
  • In case of a change of destination to a more expensive destination, the passenger must pay the price difference.
  • You cannot change the date of a canceled flight to April.
  • The option to cancel/refund a ticket applies only to passengers whose flights have been canceled. The carrier informs about canceled connections via SMS and e-mails.
  • Passengers who book via the agency – including online travel agencies – should contact the company where they bought the tickets.

Link to Ryanair’s chat, refund form, information about refunds, information about canceled flights:
https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/coronavirus-covid-19

Wizz Air

  • The carrier returns the full amount of the payment for the canceled booking (i.e. the total fee) to the passenger’s WIZZ account (in the case of the first flight and, if applicable, the return flight) an additional + 20% as a bonus in the form of credit in the WIZZ account. After sending, the loan will be available to the passenger for two years. The loan can be used to purchase any Wizz Air flights/ services over the next two years.
  • There is also the option of refunding by bank transfer or to the card’s account (instead of a credit on the WIZZ account). In this case, please note that the additional 20% mentioned above will not be paid. Within two weeks, the carrier will send passengers an additional e-mail with all necessary instructions and details regarding 100% reimbursement
  • Wizz Air announced that with the introduction of the automatic returns process, by April 14, 2020 at the latest, online complaint registration will be temporarily disabled.
  • Passengers who book via the agency – including online travel agencies – should contact the company where they bought the tickets.

More information:
https://wizzair.com/en-gb/latest-travel-information?fbclid=IwAR1K17eGQHOQUJU5mvmBNh3VRczhWYmwn_r7_8m0_WjtQ4ZBKNhChGXtZ-A

PLL LOT

Current rebooking and refund information:
https://www.lot.com/pl/en/current-rebooking-and-refund-information
Note. At https://www.lot.com/pl/pl/ it is possible to buy tickets for some departures from  Warsaw (for example to Great Britain)
Flexible rebooking options:
https://www.lot.com/pl/en/flexible-rebooking-options
FAQ:
https://www.lot.com/pl/en/coronavirus-frequently-asked-questions
Information for passengers travelling to Poland:
https://www.lot.com/pl/en/passengers-traveling-to-polandi
Entry restrictions in selected countries:
https://www.lot.com/pl/en/entry-restrictions-in-selected-countries

KLM

Rebooking:
https://www.klm.pl/en/trip
More information:
https://news.klm.com/?h=1&t=corona
https://www.klm.com/travel/pl_pl/prepare_for_travel/up_to_date/flight_update/index.htm

LUFTHANSA:

Rebooking options:
https://www.lufthansa.com/xx/en/flight-information#booking

SAS

Information about canceled flights, information about refunds, rebooking options:
https://www.flysas.com/en/traffic-information/message/canceled-flights/
Refund form:
https://www.flysas.com/pl-en/customer-service/cancellation-refund/

EUROWINGS

Rebooking options:
https://www.eurowings.com/en/information/news-help/information-coronavirus.html#Umbuchungskonditionen
Information about canceled flights:
https://www.eurowings.com/en/information/at-the-airport/flight-status.html
More information:
https://www.eurowings.com/en/information/news-help/information-coronavirus.html#FAQ

AIR FRANCE

Rebooking options:
https://www.airfrance.co.uk/GB/en/local/process/standard/rebooking/SearchPnrRbkAction.do?
More information:
https://www.airfrance.pl/PL/pl/common/page_flottante/hp/news-air-traffic-air-france.htm?_ga=2.45656993.462693558.1584522198-1291227954.1584522198

SWISS

FAQ:
https://www.swiss.com/ch/EN/various/faq-rebooking-coronavirus
Information about canceled flights:
https://www.swiss.com/ch/EN/book/flight-information/arrivals-and-departures
Recommended contact:
https://www.swiss.com/ch/EN/customer-support/service-center


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